Reservation Executive

Role & responsibilities -

• Customer Inquiry Handling: Answer calls, respond to emails, and chat queries via our website and OTA platforms. Provide real-time information on destinations, pricing, availability, and itineraries.
• Booking Process: Capture, confirm, and issue reservation confirmations for all tourism products (e.g., group tours, solo packages, short trips, adventure expeditions). Use our CRM and reservation software to input and modify bookings.
• Up-sell & Cross-sell: Recommend additional services like airport transfers, guided excursions, insurance, or bundle deals to increase average booking value.
• Internal Coordination: Liaise with tour operators, hotel partners, airlines, and our logistics team for seamless fulfillment. Confirm guest details, payment, and travel documents (e.g., visas, e-visas, group confirmations).
• Cancellation & Modification Management: Process cancellations, refund requests, and last-minute changes while maintaining guest relationships.
• Data Accuracy & Reporting: Enter accurate customer data; generate daily/weekly reports on booking volume, conversion rates, and revenue. Follow up on no-shows and late arrivals.
• Guest Relations: Provide excellent post-booking support and handle complaints/feedback to achieve guest satisfaction.

Other Duties: Assist in promotional campaigns, participate in team meetings, and contribute to seasonal surge activities during peak periods (festivals, vacations).

Preferred candidate profile-

Graduate (any stream preferred; B. Com/BBA/BTS advantage for tourism background).

Experience: 1 - 3 years in reservations, customer service, or travel/tourism industry (freshers with strong communication skills and travel enthusiasm are welcome).