Reservation Executive

Role & responsibilities

• Receive and process transportation booking requests through phone, email, website, or messagingplatforms.
• Confirm reservations and provide customers with accurate trip details, schedules, and pricing.
• Coordinate with dispatch, drivers, and operations teams to ensure vehicle availability and smooth service delivery.
• Update and maintain reservation records in the booking system.
• Handle booking modifications, cancellations, and special customer requests.
• Respond promptly to customer inquiries and resolve reservation-related issues.
• Monitor daily transportation schedules and communicate any changes to customers.
• Prepare reservation reports and maintain booking documentation.
• Ensure compliance with company policies and service standards.
• Support billing and payment verification related to reservations when required.

Preferred candidate profile

• Bachelor's degree, diploma, or equivalent qualification.
• Previous experience in reservations, customer service, transportation, logistics, or a similar role is preferred.
• Proficiency in Microsoft Office applications and reservation management systems.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Good organizational and problem-solving abilities.
• Attention to detail and accuracy in data entry.