{"@context":"https://schema.org","@type":"JobPosting","title":"Reservation Associate","description":"

Role & responsibilities

Handle room reservations via phone, email, and online channels
Enter and update booking details in the system accurately (e.g., Opera PMS / other tools)
Assist guests with reservation queries, changes, and cancellations
Handle basic guest concerns and escalate complex issues
Generate daily reservation reports and forecasts
Support team with group bookings and special requests
Assist in preparing arrival lists and daily reports
Promote hotel services and upsell when possible
Follow pricing and availability guidelines
Support revenue goals through efficient booking handling

Required Skills & Qualifications

Basic experience in hospitality/customer service (preferred)
Good communication skills in English
Basic computer knowledge (MS Office, email handling)
Strong attention to detail
Positive attitude and willingness to learn

Preferred Qualifications

Diploma/Degree in Hospitality or Tourism
Familiarity with hotel booking systems (training provided)

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