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    Job · 21137378

    MUMBAI · FULLTIME

    Reservation Associate

    JW Marriott

    JW Marriott

    Mumbai · onsite · Posted 6d ago

    Sourced fromNaukri
    Undisclosed0–4 yrsfulltimeMumbai

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    Section · 01

    About this role

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

  1. Identify guest reservation needs and determine appropriate room type.
  2. Verify availability of room type and rate.
  3. Explain guarantee, special rate, and cancellation policies to callers.
  4. Accommodate and document special requests.
  5. Answer questions about property facilities/services and room accommodations.
  6. Follow sales techniques to maximize revenue.
  7. Input and access data in reservation system.
  8. Indicate special room reservation types (eg, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  9. Follow proper escalation procedures when addressing guest concerns.
  10. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  11. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  12. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  13. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  14. Comply with quality assurance expectations and standards.
  15. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  16. Perform other reasonable job duties as requested by Supervisors.
  17. PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  18. Related Work Experience: No related work experience.
  19. Supervisory Experience: No supervisory experience.
  20. License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
  21. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  22. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.


  23. Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    24. Sourced from naukri

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    Section · 02

    Skills

    ReservationRoomInspectionManager Quality AssuranceReservation AssociateTravel AgentWholesaleSalessupervisor

    Section · Company

    About JW Marriott

    JW Marriott

    JW Marriott

    Hospitality

    4.0k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹3.2L PA avg

    Avg at JW Marriott

    About

    JW Marriott is a luxury hotel brand providing elegant accommodations and tailored experiences for discerning travelers in prime locations globally.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.1/ 5

    Culture

    3.0

    Career growth

    3.5

    Work-life

    3.2

    Employees rate it well for

    Job Security42Skill Development41

    Find them on

    WebsiteAmbitionBox reviews

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