Reservation Associate

The Hotel Reservation Associate is responsible for handling guest reservation requests, providing accurate information about room availability, rates, packages, and hotel policies, and ensuring a smooth booking experience from inquiry through confirmation.

Key Responsibilities

• Handle reservations through phone, email, website, and other booking channels.
• Process new bookings, cancellations, modifications, and room upgrades accurately.
• Check room availability and provide information on rates, room types, packages, and hotel facilities.
• Create and maintain accurate guest reservation records in the hotel PMS/reservation system.
• Communicate booking confirmations and relevant hotel policies to guests.
• Respond promptly and professionally to guest inquiries and special requests.
• Coordinate with Front Office, Housekeeping, Sales, and other departments regarding reservations.
• Monitor no-shows, cancellations, overbookings, and special arrangements.
• Follow hotel reservation procedures, rate policies, payment terms, and cancellation policies.
• Identify opportunities for upselling rooms, packages, and additional hotel services.
• Maintain confidentiality of guest and payment information.
• Handle guest complaints and resolve reservation-related issues professionally.
• Prepare reservation reports and support daily revenue and occupancy requirements.

Requirements

• Diploma/Degree in Hotel Management, Hospitality, Travel & Tourism, or a related field preferred.
• 0–3 years of experience in hotel reservations, front office, customer service, or a related role.
• Knowledge of hotel PMS/reservation systems and online booking channels.
• Good communication and interpersonal skills.
• Strong attention to detail and numerical accuracy.
• Ability to multitask and work under pressure.
• Good command of English; additional languages are an advantage.
• Comfortable working in shifts, including weekends and holidays.

Salary upto 18,000