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    Job · 14204671

    Marriott International logo

    Reservation Associate

    Marriott International · Jaipur · onsite · Posted 55d ago

    Undisclosed0–4 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

  1. Identify guest reservation needs and determine appropriate room type.
  2. Verify availability of room type and rate.
  3. Explain guarantee, special rate, and cancellation policies to callers.
  4. Accommodate and document special requests.
  5. Answer questions about property facilities/services and room accommodations.
  6. Follow sales techniques to maximize revenue.
  7. Input and access data in reservation system.
  8. Indicate special room reservation types (eg, complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  9. Follow proper escalation procedures when addressing guest concerns.
  10. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  11. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  12. Speak with others using clear and professional language; answer telephones using appropriate etiquette.
  13. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  14. Comply with quality assurance expectations and standards.
  15. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  16. Perform other reasonable job duties as requested by Supervisors.
  17. PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  18. Related Work Experience: No related work experience.
  19. Supervisory Experience: No supervisory experience.
  20. License or Certification: None

    At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.

  21. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
  22. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.



  23. Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

    24. Sourced from naukri

    Skills

    ReservationWholesalereservation systemQuality AssuranceSales

    About Marriott International

    Marriott International logo

    Marriott International

    Hospitality

    14.9k+

    employees

    1927

    99 years old

    Bethesda, Maryland

    United States (USA)

    ₹4.6L PA avg

    Avg at Marriott International

    About

    Marriott International manages an extensive portfolio of hotels across various brands, focusing on hospitality services worldwide.

    Industries

    HospitalityTravel & Tourism / Hospitality

    Employee ratings

    10 reviews

    4.2/ 5

    Culture

    4.9

    Career growth

    4.5

    Work-life

    4.4

    Employees rate it well for

    Job Security42Overall Company42

    Find them on

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    Reservation Associate · waiting for your command