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    Job · 21341415

    HYDERABAD · FULLTIME

    Reporting Analyst

    IntouchCX

    IntouchCX

    Hyderabad · onsite · Posted 3d ago

    Sourced fromNaukri
    ₹2.0L - ₹5.0L PA1–4 yrsfulltimeHyderabad

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    Section · 01

    About this role

    Reporting Analyst Job Description

    Are you passionate about performance analytics and enjoy identifying trends, analyzing key performance metrics, and building effective reporting solutions? We are looking for a Reporting Analyst with strong analytical and problem-solving skills who can thrive in a fast-paced, entrepreneurial environment.

    As a Reporting Analyst, You Will:

    • Generate daily, weekly, and real-time KPI reports to track business performance.
    • Analyze performance metrics, identify trends, and investigate variances to support operational decision-making.
    • Create and maintain dashboards using Looker Studio and Google Sheets.
    • Use SQL to extract, query, validate, and analyze data for reporting purposes.
    • Develop and maintain automated reports using Excel VBA, macros, formulas, and pivot tables.
    • Ensure employee and operational data is accurate, complete, and up to date for assigned programs.
    • Partner with operational leaders and program leadership to deliver actionable insights.
    • Maintain reporting accuracy, data integrity, and consistency across reporting systems.
    • Identify opportunities to improve reporting processes and automate repetitive tasks.

    As a Reporting Analyst, You Have:

    • High school diploma or equivalent required.
    • Experience in a leadership or supervisory role is preferred.
    • Strong proficiency in MS Excel, including advanced formulas, pivot tables, and VBA/macros.
    • Hands-on experience with Google Sheets, including formulas, data validation, and dashboard creation.
    • Working knowledge of SQL for data extraction, querying, and analysis.
    • Experience creating dashboards and reports using Looker Studio (Google Data Studio).
    • Advanced knowledge of MS Word and Google Docs.
    • Strong analytical, problem-solving, and trend-identification skills.
    • Excellent communication skills and the ability to collaborate with operational stakeholders.
    • High attention to detail and accuracy in data entry and reporting.
    • Ability to learn new software and reporting tools quickly, including JavaScript where required.
    • Flexibility to work evenings and weekends when business needs require.

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    Section · 02

    Skills

    dashboardsData Reportingreporting and analyticsData AnalyticsGoogle SheetsPower BiSQLData VisualizationLookerreportingdata analysis

    Section · Company

    About IntouchCX

    IntouchCX

    IntouchCX

    BPO

    3.3k+

    employees

    2001

    25 years old

    Winnipeg, Manitoba

    Canada

    ₹2L – ₹5L PA

    This role

    About

    We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.

    Industries

    BPOBPO/KPO

    Employees rate it well for

    Senior Management277Salary270Job Security173Work Environment147Work Culture113

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