HYDERABAD · FULLTIME
Reporting Analyst
IntouchCX
Hyderabad · onsite · Posted 43d ago
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₹1.8L - ₹5.0L PA1–4 yrsfulltimeHyderabad
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Section · 01
About this role
About the Job
We are changing the way people think about customer care, and we need your help!
Are you passionate about performance and love the challenge of reporting and diagnosing trends in key performance metrics? Were looking for a Reporting Analyst with strong problem solving skills who can thrive in a fast paced, entrepreneurial environment.
As Reporting Analyst, You Will
- Be responsible for real-time reporting and diagnosing trends in key performance metrics
- Generate weekly and daily KPI reports
- Ensure employee data is current and accurate for assigned program
- Work in partnership with Operational Leaders and Program Leadership
As Reporting Analyst, You Have
- High School Diploma or equivalent is required
- Experience in leadership and working in a supervisory role
- Advanced knowledge of MS Word, Excel and Google Docs
- Proficiency with formulas and pivot tables
- Excellent communication skills
- Ability to enter data with a high level of accuracy
- Adaptability to learn a variety of software programs (such as Javascript)
- Strong analytical and problem solving skills
- Flexibility to work evenings and weekends if needed
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Section · 02
Skills
dashboardsAdvanced ExcelData ReportingMIS OperationsVBACountifFormulasSUMIFMacrosPower BiMIS ReportingPivot TableVLOOKUPHLOOKUPreporting
Section · Company
About IntouchCX
IntouchCX
BPO
3.3k+
employees
2001
25 years old
Winnipeg, Manitoba
Canada
₹1.8L – ₹5L PA
This role
About
We have built a culture around our people. By empowering our team members, we exceed your customers' expectations. A win for you is a win for us. Our solutions deliver unmatched customer experiences and actionable insights while leveraging our technology and innovation to improve performance and engagement. We do all this while remaining true to the culture and brand identity of our partners. Our 10 Things are the guiding principles that challenge us to lead with purpose and drive. They inform every team member, of every solution and every goal. As a company and as individuals, we know our ‘why’ and are driven to achieve it every day. It’s what helps us go above and beyond to guide our clients and each other. While we have bold growth goals, we’ll never sacrifice the thing that makes us who we are: our soul. It continues to shape our culture and partnerships. We work in a dynamic, ever-changing environment. We work with purpose and seize opportunities to set new industry standards.
Industries
BPOBPO/KPO
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