Repair/Service Engineer

Job Summary

We are seeking a skilled and experienced Repair Technician to diagnose, repair, and manage service operations for mobile phones, tablets, computers, and related devices. The ideal candidate will possess strong technical expertise, repair center management experience, and excellent customer service skills. Experience with Apple products and certifications will be an added advantage.

Key Responsibilities

Technical Repairs

• Diagnose and repair smartphones, tablets, laptops, desktops, and related devices.
• Perform hardware repairs including screens, batteries, charging ports, keyboards, cameras, speakers, and other components.
• Troubleshoot hardware, software, and operating system issues across Apple, Android, and Windows platforms.
• Conduct testing and quality control checks before device handover.
• Maintain accurate repair records and ensure data confidentiality.

Repair Center Operations

• Oversee daily repair center operations and ensure efficient workflow.
• Manage the repair ticketing system and ensure timely updates and closure of repair cases.
• Assign repair jobs to technicians and monitor productivity, quality, and turnaround times.
• Follow up with customers regarding repair status, quotations, approvals, and device collection.
• Handle customer escalations, complaints, and complex technical cases.
• Manage spare parts, tools, consumables, and repair inventory.
• Maintain service documentation, warranty records, and repair reports.
• Prepare daily, weekly, and monthly performance reports.
• Train and support junior technicians and enforce repair quality standards.
• Ensure compliance with company procedures, ESD safety practices, and manufacturer requirements.
• Support implementation and compliance with Apple Authorized Service Provider (AASP) and other manufacturer service standards.

Requirements

• Minimum 5 years of experience in repairing mobile phones, tablets, and computers.
• Strong knowledge of hardware and software troubleshooting.
• Experience with Apple devices and diagnostics is highly preferred.
• Apple certification will be an added advantage.
• Knowledge of motherboard-level repairs is an added advantage.
• Experience managing repair tickets, technician workloads, and customer escalations.
• Ability to work independently, prioritize tasks, and perform under pressure.
• Good communication, leadership, and problem-solving skills.
• Diploma, Certificate, or relevant technical qualification in IT, Electronics, or Computer Engineering preferred.

Preferred Skills

• Experience with professional repair and diagnostic tools.
• Familiarity with ESD safety procedures and repair best practices.
• Experience handling high-volume repair environments and service KPIs.
• Inventory and spare-parts management experience.
• Experience using repair management and ticketing systems.
• Opportunity to work with leading technology brands.
• Professional growth, certification, and technical learning opportunities.
• Dynamic and supportive work environment.
• Opportunity to contribute to a growing Apple-focused service operation.