Rep, Technical Support

This position is for remote assistance only and is responsible for collaborating with our client's management team and other company employees to deliver an array of customer service support and assistance in conference rooms and other meeting spaces.

Essential Duties And Responsibilities

• Provide remote assistance and training to end users in the operation of AV systems
• Perform routine monitoring sweeps and service on AV systems
• Assist with AV tech support of planned VIP events and other meetings
• Resolve issues related to: Crestron, Logitech, Microsoft Teams rooms, AMX, Biamp, Shure and other AV/VC technologies
• Perform support tasks in a timely and quality conscious manner
• Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
• Setup and troubleshoot various audio/video/presentation systems
• Other duties assigned as needed
  
  

Skills And Abilities

• Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensure meeting deadlines
• Basic computer knowledge
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills both verbal and written
• Demonstrated customer service focus and client communication skills
  
  

Education And/or Experience

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Videoconferencing experience including operation call set-up and equipment
• Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place a plus