Rental Supervisor

Job Description - Rental Supervisor Front End

Job Title: Rental Supervisor – Front End (Customer Operations)

Location: Bengaluru

Type: Full-time

Working days: 6 days a week
Experience: 3+ years

About TVS Motor

TVS Motor is the third-largest two-wheeler manufacturer in India as well as globally. Across both domestic and international markets, TVS Motor seeks to transform the quality of life of people by providing mobility solutions that are Exciting, Responsible, Sustainable and Safe, and has sustained strong growth momentum over the past years toward this vision. It has a global presence in ~90 countries, including the Middle East, Africa, Southeast Asia, the Indian subcontinent, Latin & Central America, and Europe. TVS Motor, with a 100-year legacy of Trust, Value, and Service, operates state-of-the-art manufacturing facilities in India and Indonesia, and a newly established R&D Center of Excellence in Italy. The company is known for its innovation-led approach, industry-leading product quality, and strong customer service, having earned global recognitions such as the Deming Prize and multiple No. 1 rankings in J.D. Power surveys. TVS Group’s global portfolio includes companies such as Norton Motorcycles (UK), TVS E-bike (Switzerland), TVS Credit Services (India), and TVS Emerald (real estate business, India). For more information, please visit https://www.tvsmotor.com/.

About DriveX

DriveX is a fast-growing mobility platform focused on transforming access to two-wheelers through technology, trust, and innovative ownership models. DriveX is reimagining how consumers across India access pre-owned two-wheelers, with a strong focus on transparency, affordability, and convenience, to become the most trusted and accessible pre-owned two-wheeler platform in India.

At the intersection of mobility, fintech, and digital marketplaces, DriveX is building a full-stack platform that enables seamless vehicle discovery, certification, financing, and lifecycle management. With a rapidly expanding retail footprint, digital-first customer experience, and deep integration with OEM and financing partners, DriveX’s capabilities position it uniquely to unlock the next wave of two-wheeler adoption through a variety of ownership and financing models.

Backed by TVS Motor’s legacy of engineering excellence and distribution strength, DriveX offers a high-growth environment where innovation, ownership, and impact go hand in hand, creating opportunities for individuals to build category-defining solutions in one of the world's largest mobility markets.

Role Summary

The Rental Supervisor – Front End is responsible for ensuring a seamless customer experience at the hub across vehicle pick-up, drop-off, and day-to-day front-end rental operations. The role owns customer handling, documentation, payment reconciliation, and coordination with internal teams to ensure high service levels, strong process adherence, and smooth fleet handovers.

Key Responsibilities

• Manage all customer-facing operations at the hub, including vehicle pick-up, drop-off, handover, and return processes.
• Ensure a smooth and professional rider onboarding experience, including KYC verification, contract execution, and customer briefing.
• Maintain accurate customer records, rental documentation, and transaction logs in line with company processes.
• Handle payment collections, outstanding settlement follow-ups, and reconciliation at the time of vehicle return.
• Coordinate with the warehouse, service, and risk teams to ensure vehicle readiness and timely service delivery.
• Monitor compliance with front-end SOPs and ensure that all customer interactions are handled as per defined service standards.
• Take customer feedback and assess the key customer pain points regarding the rental and other services
• Track and report key operational metrics such as on-time delivery, turnaround time, pending payments, customer issues, and handover quality.
• Support implementation of process improvements to enhance customer experience and operational efficiency
• Perform other duties and operational tasks as assigned to support changing business requirements and ensure smooth day-to-day operations.

Requirements

• Graduate in any discipline.
• Experience in working in the two wheeler / four wheeler industry (preferably in sales)
• Strong customer handling and communication skills especially in taking feedback and handling high stress situations such as customer disputes.
• Good coordination and problem-solving abilities.
• Collaborative mindset, team work and strong interpersonal skills
• Continuous learning mindset
• Knows how to ride a motorcycle
• Languages known: English, Hindi, Kannada (preferable)
• Proficient in MS Excel and basic operational reporting.