Renewals Voice Process | Customer Support

Role Overview The candidate will be responsible for handling renewal-related customer interactions through a voice process, supporting customers with policy renewal requirements, resolving queries, and ensuring a positive customer experience. Key Responsibilities • Handle inbound/outbound customer calls related to insurance policy renewals. • Communicate clearly with customers in English and Hindi. • Explain renewal requirements, policy-related information, and applicable processes. • Follow up with customers for pending or upcoming renewals. • Address customer queries and provide accurate information or appropriate resolution. • Maintain professional communication and deliver a good customer experience. • Achieve assigned productivity, quality, and renewal-related targets. • Maintain accurate call and customer interaction records as required. Candidate Requirements • Minimum 6 months of relevant voice process / customer service / telecalling experience. • Strong verbal communication skills in English and Hindi. • Knowledge of any South Indian language will be preferred. • Customer-focused approach with good listening and interpersonal skills. • Ability to work towards individual and team targets. • Candidates should be comfortable working from the Bangalore office location.