Renewals Specialist

Job Summary

Position/Title: Renewal Specialist

Department: Customer Operations

Location: Remote

Shifts (if any): 02:00pm - 11:00pm IST

Responsibilities

• Manage the renewal process, from quoting, internal approvals, through to ensuring the Order is processed correctly.
• Proactively reach out to customers a minimum of 90 days prior to renewal date. Target renewal proposals for both end users and partners being submitted a minimum of 30 days advance of expiration.
• Resolve issues related to order processing, and license expirations.

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