Renewals Sales Account Manager

Internal Job Title: Renewal Sales Specialist

External Job Title: Renewal Sales Specialist

Reports to: Renewals Manager

Job Level: C / D

Region Sales Area: apac

The Renewal Account Manager / Renewal Sales Specialist is responsible for managing all aspects of the renewals cycle, working proactively to manage all renewals based on the set policy. Working to improve retention, drive growth and identify cross selling/upselling opportunities within accounts. You will ensure high customer satisfaction during the renewal cycle, ensure a high level of data accuracy, and partner with the Customer Success managers to provide a seamless customer interaction.

This role is part of a regional sales team where you will define and plan your strategic and tactical approaches to achieving your objectives. You will work synergy with local sales, marketing, technical sales, contracts, and finance team to win business within the region.

You will be required to maintain and utilize the AVEVA CRM system in line with the Framework of ONE AVEVA.

It is an expectation that travel to clients, partners, prospects, AVEVA offices etc. (including overseas on occasion) will not be a normal requirement of successfully executing this role.

As this is renewal sales role, a significant portion of the job will be truly digital using digital media and other communication techniques to reach your customers in an efficient manner.

• Take ownership for an assigned renewals pipeline from first contact to close, including notifying customers of renewal, creating quotes, and closing renewals opportunities for accounts
• Build and maintain beneficial, positive relationships with customers, the Customer Success management team and channel partners
• Send out renewal quotations to customers and identify any upsell or cross sell opportunities
• Make sure that all the renewals for the next quarter are quoted 90 days in advance
• Manage the company CRM to a high degree of accuracy to ensure all activity is recorded
• Achieve sales-based targets set by management
• Weekly reporting and forecasting on renewals pipeline vs. target to Management
• Other Duties may include
• Identify expansion opportunities to generate additional revenue (upsell/cross-sell), driving those opportunities to closure and/or ensuring that the appropriate account management resources are engaged to maximise the opportunity
• Support evolving sales processes aimed at improving renewal efficiency and upsell/cross-sell to renewal customers
• Track Late Renewals and Churn including reasons for cancelation for analysis
• Assist in development of effective contact plans for accounts in conjunction with the rest of the Sales Team
• Ensure sales documentation to support revenue booking are duly signed
• Comply with AVEVA's Processes and Policies and other written and verbal communication from the management.
• Assist Business with any other activity required to fulfil role