Renewal Support Analyst

Responsibilities:

• Review and validate customer entitlements, subscriptions, licenses, and services.
• Organize contracts, order forms, and amendments to build accurate renewal profiles.
• Create and maintain baseline quotes and renewal spreadsheets.
• Develop Excel spreadsheets summarizing renewal terms, product details, pricing, and timelines.
• Coordinate with CS Operations, CSMs, Deal Desk, and Finance to ensure data accuracy.
• Maintain and update internal systems (Salesforce, CPQ, etc.) with current contract and customer data.
• Support Renewal Managers in delivering accurate and timely renewal packages.
• Identify and resolve data inconsistencies proactively to avoid delays.