Renewal Specialist (Tech Touch)

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Renewal Specialist (Tech Touch) based in United States.

This fully remote role is focused on driving customer retention and revenue growth through a structured and efficient renewal process. The Renewal Specialist will manage a high-volume portfolio of customer accounts, ensuring contracts are renewed smoothly and strategically. Working closely with customer success teams, this role will identify opportunities, address risks, and strengthen long-term customer relationships. The position combines account management, sales operations, negotiation, and data-driven forecasting to maximize renewal performance. The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple priorities in a fast-paced technology environment. This is an opportunity to directly contribute to customer success while developing expertise in subscription-based business models and renewal strategies.

Accountabilities:: The Renewal Specialist will own the end-to-end renewal lifecycle for assigned customer accounts, ensuring accurate execution, proactive communication, and strong collaboration across internal teams. The role requires a balance of customer engagement, operational excellence, and revenue-focused decision-making.

Manage a portfolio of renewal opportunities by reviewing account health, identifying risks, and proactively addressing potential churn factors.

Partner with customer success teams to develop renewal strategies and ensure customers receive a seamless experience throughout the renewal process.

Lead customer conversations to understand needs, resolve objections, explain pricing structures, and negotiate renewal terms.

Prepare accurate renewal quotes while following established pricing guidelines and commercial policies.

Maintain visibility into upcoming renewals through detailed 30-, 60-, and 90-day pipeline management and forecasting.

Track renewal performance, provide regular updates, and support achievement of individual and team revenue targets.

Maintain accurate CRM records, including opportunity details, documentation, and required administrative information.

Collaborate cross-functionally to improve renewal processes and enhance customer retention strategies.

Requirements:

The ideal candidate brings strong organizational abilities, customer-facing experience, and a process-oriented mindset. They are comfortable managing multiple accounts, communicating professionally with customers, and using data and systems to drive successful outcomes.

1+ years of experience in renewals, sales operations, account management, customer success, or a related role, preferably in a high-volume environment.

Strong ability to manage multiple priorities, track details, and follow processes with accuracy and consistency.

Excellent written and verbal communication skills, with confidence handling customer discussions and negotiations.

Experience working with CRM platforms and maintaining accurate sales or account records; Salesforce experience is a plus.

Ability to understand customer needs, address objections, and identify opportunities for account expansion.

Strong collaboration skills with internal teams, including customer success, sales, and operations.

A structured, detail-focused approach with the ability to work independently in a remote environment.

Experience with SaaS, subscription-based contracts, or technology solutions is preferred.

Benefits:

Fully remote work environment with flexibility to manage your schedule and workspace.

Competitive compensation ranging from $52,000 to $57,000, including base salary, bonuses, and commissions.

Company-wide bonus opportunities tied to performance goals.

Employee referral bonuses and recognition opportunities.

Professional development support through certification reimbursement, certification completion bonuses, and tuition reimbursement programs.

A collaborative, technology-focused environment with opportunities for continuous learning and career growth.

The opportunity to make a measurable impact on customer retention and business growth.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1