Renewal Sales Analyst

About the role

Avalara is a global leader in tax compliance automation. In this role, you will help customers and internal teams create measurable business value through strong execution, collaboration, and customer focus.

What you will do

• Manage contract renewals proactively, beginning engagement at least 120 days before contract expiry.
• Partner with Customer Account Managers and Customer Success Managers to identify renewal risks, downgrades, cancellations, and expansion opportunities.
• Prepare and finalize renewal quotes, validate contract terms and pricing, and secure required customer or internal approvals.
• Monitor renewal trends, upcoming risks, pipeline activity, and monthly forecasts; communicate issues early to stakeholders.
• Maintain accurate renewal opportunities, contracts, customer information, and activity records in Salesforce or other CRM tools.
• Support customer-facing renewal discussions and negotiations in partnership with CAMs and Customer Success.
• Investigate churn indicators and coordinate practical actions to reduce risk and improve retention.
• Collaborate with Finance, Legal, Deal Desk, and Operations to resolve pricing, billing, contract, and process issues.

What you will bring

• Experience in renewals, sales operations, account management, customer success, deal desk, or a related SaaS environment.
• Strong analytical skills with the ability to interpret renewal, usage, revenue, and customer-health data.
• Good understanding of contract management, pricing, quoting, retention, and revenue processes.
• Hands-on experience with Salesforce or a similar CRM; strong Excel or spreadsheet capability.
• Clear communication skills for customer negotiation and internal stakeholder management.
• Strong problem-solving, attention to detail, ownership, and follow-through.
• Ability to manage multiple renewals, deadlines, and stakeholders in a fast-paced environment.

Preferred experience

• Experience with Salesforce CPQ, Gainsight, Zuora, or similar renewal and customer-health tools.
• Experience working with SaaS, subscription, technology, or recurring-revenue businesses.
• Exposure to customer success metrics such as renewal rate, GRR, NRR, CSAT, or churn.

How success will be measured

• Renewals are initiated early and completed accurately and on time.
• Renewal risks are visible, documented, and actively managed before they become churn.
• Quotes, pricing, contracts, and CRM data are accurate and audit-ready.
• CAMs, CSMs, Finance, and other partners have timely information to make decisions.
• The renewal pipeline supports predictable retention and revenue forecasting.