Renewal Sales Analyst

What You'll Do

An Avalara Renewal Sales Analyst manages the end-to-end contract renewal process to maximize retention and revenue, typically based in Pune, India. They collaborate with Customer Account Managers (CAMs), Finance, and Customer Experience teams, proactively initiating renewal activities 120 days before expiration. Important responsibilities include preparing quotes, identifying risks, reducing churn, and updating records.

What Your Responsibilities Will Be

• Proactive Retention: You will be manage contract renewals to minimize churn, initiating engagement at least 120 days before contract expiry.
• Collaboration: You will be partner with Customer Account Managers (CAMs) to identify risks, handle downgrades, and manage cancellations.
• Quote Management: Finalize renewal quotes, validate contract pricing, and secure customer approvals.
• Report and Data: You will monitor renewal trends, communicate upcoming renewal risks, and forecast monthly activity.
• Tools and Skills: You will use CRM tools (like Salesforce) to ensure data accuracy and efficiency in the renewal pipeline.
• Location: Pune
  
  

What You'll Need To Be Successful

• Analytical Skills: Ability to interpret data and lead proactive renewal strategies.
• Communication: Excellent communication for client-facing negotiation and internal stakeholder management.
• Problem-Solving: Identifying and fixing potential churn indicators.
• Experience: We prefer previous experience in Sales Operations, Account Management, or renewals.
  
  

Avalara is an AI-first Company

AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.

• You'll bring experience using AI and AI-related technologies, ready to thrive here.
• You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
• You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
  
  

How We'll Take Care Of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

What You Need To Know About Avalara

We're defining the relationship between tax and tech.

We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.

We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.

We're An Equal Opportunity Employer

Supporting diversity and inclusion is a cornerstone of our company — we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.