Remote Support Engineer

Job Summary

Join our Digital Services Remote Operations team and help transform how electrical systems and building performance are monitored and optimized. Were seeking an Engineer II who thrives on solving complex technical challenges and turning data into insights that drive real customer impact.

Responsibilities

• Monitor connected assets remotely and interpret alarms to deliver troubleshooting and corrective solutions
• Perform predictive analytics to enhance asset reliability and prevent system failures
• Provide technical consulting through site analysis, benchmarking, and actionable recommendations
• Create data visualizations that communicate system health and performance to customers

Requirements

• Communication - intermediate level; translating technical findings into clear recommendations for diverse audiences
• Customer orientation - intermediate level; proactively identifying needs and delivering solutions that exceed expectations
• Problem solving - intermediate level; diagnosing and resolving difficult technical issues independently
• Remote troubleshooting - intermediate level; interpreting alarms and providing corrective actions for connected assets
• Predictive analytics - developing level; analyzing asset data to forecast performance and prevent failures
• Data visualization - intermediate level; creating dashboards that communicate system health and trends
• Electrical distribution systems - developing level; understanding system architecture to support monitoring and diagnostics
• IoT platforms - developing level; working with connected devices to gather and analyze operational data

Qualifications

• Strong accountability and ownership mindset in delivering customer solutions
• Active listening skills that help you understand customer needs and technical challenges
• Ability to work independently while adhering to quality and compliance standards
• Comfort managing multiple priorities in a fast-paced digital environment

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.