Remote Support Engineer- EPAS

Join our Digital Services Remote Operations team and help customers maximize the performance of their electrical systems and building assets. This role combines data analysis, predictive insights, and customer support to deliver real value through digital transformation.

What will you do

• Monitor connected customer assets and interpret system alarms to provide effective corrective solutions
• Analyze asset health data and conduct predictive analytics to prevent performance issues
• Provide remote troubleshooting and technical support that ensures customer system reliability
• Create site analysis reports with benchmarks and recommendations that drive informed decision-making
  
  

What are the key skills we are looking for

• Active Listening — intermediate level; understanding customer concerns to deliver effective remote support
• Communication — developing level; explaining technical findings clearly to diverse audiences
• Customer Support — developing level; providing responsive assistance that builds trust and satisfaction
• Data Visualization — developing level; presenting system performance insights in accessible formats
• Problem Solving — developing level; diagnosing issues and determining effective corrective actions
• Remote Troubleshooting — developing level; resolving technical challenges without on-site access
• Predictive Analytics — foundational level; identifying patterns that signal potential asset health concerns
• Power Monitoring — developing level; tracking electrical system performance to ensure optimal operation
  
  

What qualifications will make you successful

• Customer-focused mindset with genuine commitment to delivering excellent service experiences
• Strong analytical thinking to interpret data and translate it into meaningful recommendations
• Accountability and reliability in following through on customer commitments and quality standards
• Eagerness to learn and grow your technical expertise with guidance and mentorship
  
  

What's in it for me

• Build specialized expertise in digital services, predictive analytics, and connected asset management
• Work with cutting-edge IoT platforms and digitalization technologies in electrical distribution
• Make a tangible impact on customer satisfaction through meaningful technical problem-solving
• Collaborative team culture that supports your professional development and technical growth
  
  

Ready to launch your career in digital services Apply today and grow with us!

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It's more than just pay and benefits—it's a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we're here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.
  
  

Looking to make an IMPACT with your career

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and inclusion is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.