Remote Program Director Housing and Behavioral Health (IS43)

Role & responsibilities

Primary Purpose

Provide remote oversight, compliance management, and operational leadership for supportive housing and behavioral health programs serving individuals with substance use disorders, mental health challenges, and veterans.

Ensure all programs meet HUD, Medicaid, and state regulatory standards while maintaining high quality of care and financial performance.

Key Responsibilities

A. Program Oversight & Compliance

• Oversee operations across multiple supportive housing sites in NY and MD.
• Ensure compliance with federal, state, and local regulations (HUD 24 CFR Part 578 & 891, OMH, OASAS, Medicaid).
• Review and approve operational protocols for housing, clinical services, and substance use programs.
• Conduct monthly virtual audits of documentation, service delivery, and billing compliance.
• Maintain up-to-date staff certifications and required training (trauma-informed care, harm reduction, HIPAA, etc.).

B. Medicaid & Billing Oversight

• Manage Medicaid and insurance billing for all facilities.
• Verify encounter data, prior authorizations, and claims submissions.
• Maintain clean-claim rate 95 % and minimize denials.
• Ensure full compliance with CMS and state Medicaid documentation requirements.

C. Operational & Financial Management

• Monitor occupancy rates, service utilization, and budget performance.
• Standardize intake, case management, and discharge workflows across sites.
• Identify funding or compliance risks and recommend corrective actions.

D. Quality Improvement & Reporting

• Develop and track performance metrics for service quality and compliance.
• Produce monthly executive dashboards covering occupancy, billing, and audit outcomes.
• Lead virtual case conferences and quarterly quality reviews with site managers.

E. Stakeholder & Interagency Coordination

• Serve as liaison with government partners (HUD, DSS, OMH, Medicaid) and community agencies.
• Support audits, grant renewals, and reporting requirements.
• Provide data and documentation for funding applications and compliance reviews.

Preferred candidate profile

Senior program directors, healthcare administrators, supportive housing leaders, behavioral health operations managers, Medicaid billing/compliance managers, and multi-site program leaders