Remedy ITSM admin, Helix SAAS

Role & responsibilities

SN

Required Information

Details

1

Role**

Remedy ITSM admin, Helix SAAS

2

Required Technical Skill Set**

Remedy ITSM admin, Helix SAAS

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No of Requirements**

5-9Yrs

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Desired Experience Range**

2

5

Location of Requirement 

Hyd,Bangalore,pune,Chennai,Kolkata,gurgaon

Desired Competencies (Technical/Behavioral Competency)

Must-Have**

(Ideally should not be more than 3-5)

• BMC : Remedy ITSM expertise
• Extensive experience on working on Remedy workflows like Activelink Filters escalation etc.
• Experience on Application maintenance and Admin configuration like profile/User, server group ranking etc.
• Experience on Remedy API and Remedy plugin implementation
• Experience on multiple application integration on to Remedy.
• Experience on CMDB and resolve any issues related to CMDB
• Experience on developing integrations on Atrium integrator
• Experience in Atrium Orchestrator development/ support

Good-to-Have(Ideally should not be more than 3-5)

• Experience of Helix SAAS environment
• Remedy migration onto Helix SAAS
• Experience of integrating multiple third-party applications to Remedy using Atrium Orchestrato
• Remedy / Helix ITSM certification