Relocation Consultant

Relocation Consultant - Field Role

Key Responsibilities

Client Relationship Management

• Respond to client queries via email and phone in a timely and professional manner.
• Ensure a high level of customer satisfaction throughout the relocation journey.
• Coordinate with clients, vendors, and internal teams to ensure smooth service delivery.
• Schedule appointments with schools, hospitals, clubs, and other service providers as required.
• Monitor, track, and manage relocation cases from initiation to closure.
• Conduct regular follow-ups with clients and vendors to ensure timely completion of activities.
• Prepare daily, weekly, and client-specific reports.
• Maintain internal MIS, trackers, and case management systems.

Mobility Operations & Service Delivery

• Manage and execute end-to-end relocation programs.
• Conduct relocation services such as:
• City Orientation
• Home Search Assistance
• School Search Assistance
• Temporary Accommodation Assistance
• Immigration Support Coordination
• Household Goods Movement Coordination
• Ensure services are delivered in accordance with IOS standards and client policies.
• Act as the primary point of contact for assigned relocation cases.
• Handle escalations and provide timely resolutions.
• Work closely with cross-functional teams to ensure a seamless client experience.
• Support achievement of operational targets and service excellence standards.

MIS & Documentation

• Ensure accurate and timely updates in Relotracker and internal systems.
• Prepare weekly and monthly case closure reports.
• Maintain records of client feedback, appreciation, and escalations.
• Document operational reviews and service performance reports.

Inter-Department Coordination

• Coordinate with the Finance team for invoice updates and case closures.
• Collaborate with internal service teams such as Packing & Moving, Immigration, Car Rental, and Temporary Accommodation.
• Ensure timely communication and alignment across departments for smooth execution of services.