Reliability Operations Analyst 1
Candescent · Bengaluru · onsite · Posted 28d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.
Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.
Key Responsibilities:
- Management of ticket-based work
- Serve as the primary contact to resolve issues and engage resources related to production and hosting.
- Monitoring dashboards with the unblinking focus of a highly caffeinated owl
- Participate in technical troubleshooting, working with Engineering and Incident Management teams to drive resolution.
- Facilitate incident bridge lines during application outages.
- Hosting bridge calls where everyone asks "any updates" every four minutes like its a hostage negotiation, while staying calm and professional.
- Monitor dashboards, respond to alerts, and manage a ticket queue.
- Have experience with network infrastructure, including routers, switches, firewalls, access points, and knowledge of wired and wireless networks, VLANs, VPNs, and network security practices.
- Possess basic knowledge of Linux, infrastructure, and networking (TCP/IP, DNS, DHCP).
- Manage communications via email and respond to phone calls from US-based customers, internal teams, data processing vendors, and other third-party vendors.
- Have outstanding English communication skills, both written and verbal.
- Document and maintain processes to streamline operations and improve efficiency.
Statement to Third Party Agencies
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.
Disclaimer: This job posting and location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
AutomationIncident ManagementAccess PointsEnglish CommunicationDNSfirewallsDigital Bankinghostingapplicant tracking systemBankingHuman-Centered DesigncloudArchitectureData ProcessingLinuxAccount Opening
About Candescent
Candescent
FinTech
1001-5000
employees
2024
2 years old
Atlanta
US
About
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And were here to help you extend, differentiate and illuminate your digital-first banking experiences.
Industries
FinTech
Employee ratings
14 reviews
3.1/ 5
Culture
2.9
Career growth
2.7
Work-life
3.7
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