Release Manager

We’re Heidi.

We're building the future of healthcare by giving every clinician the earth's finest AI Care Partner. In just 18 months, our clinical AI products have absorbed the administrative chaos of 73 million patient visits. Today, we support over 2.5 million patient sessions a week across 190+ countries.

Healthcare systems are failing us; clinicians spend more time on documentation than on patients, and the human connection that makes medicine worth practicing is eroding. Our mission is simple: double the world’s healthcare capacity and strengthen the human connection at its heart.

We found product-market fit with a freemium medical scribe that clinicians love. Now, we're expanding. Every task a clinician hands to Heidi is a patient who feels more attended to, a health system unclogged, and a clinician who gets to be a clinician again.

If you don’t choose easy and you want to build something way bigger than yourself then, choose the challenge, choose Heidi.

The role

Heidi ships fast, across a growing number of products, teams, and markets. This role exists to build the structure that keeps that running well. You'll own the end-to-end release process: the tooling, the coordination, and the cross-functional rhythm that lets product, engineering, and marketing ship with confidence. It's less about managing releases one at a time and more about building the system that makes every release smoother than the last. That takes as much communication and influence as it does process design.

What you’ll do

• Governance of the end-to-end release process, including the activities, steps, and procedures involved in preparing, executing, and finalizing our releases

• Develop and maintain a comprehensive release calendar, outlining key milestones, activities and procedures.

• Spearhead the evolution of release practices - designing and implementing scalable release processes and tooling that support Heidi's growth and increasing feature complexity.

• Create and refine documentation to guide teams through the release process, ensuring clarity and consistency.

• Coordinate and synchronize feature launches across multiple teams (product, engineering, marketing, and user feedback)

• Monitor the performance of each release

• Ensure a unified release process across teams, groups, and strategic goals.

• Coordinate with engineering teams to ensure adherence to release timelines and instructions.

• Align with the product marketing team on release schedules and go-live activities, including B2B, brand, and PMM initiatives.

What you’ll need

• A minimum of 5 years TPM or release management experience at an established and compliance heavy organization

• Domain experience working with release engineering, deployment pipelines, or platform infrastructure

• Deep understanding of release management processes, CI/CD pipelines, and deployment strategies

• Experience coordinating large-scale, cross-functional releases involving product, engineering, and marketing teams

• Comfortable with ambiguity in a fast-paced environment with shifting priorities

• A natural communicator who leads through influence, not authority — able to coordinate across diverse, senior stakeholders without direct authority

• A love for navigating complexity and tackling ambiguous problems

• Process-oriented but flexible in approach

• Experience building scalable and repeatable processes from the ground up

How we show up

• Build for the next decade, not next quarter. Our targets are outrageous on purpose. The world's health doesn't have the luxury of incrementalism.

• Lead, don't wait. We treat tomorrow's problems today. Sometimes we build what's needed before it's wanted, and we're fine with that.

• Follow the evidence. Trust the patient. We pursue truth relentlessly. But when the subjective and objective disagree, we treat the patient, not the numbers. Ego is a comorbidity we can't afford.

• Own the outcome. Everyone here carries the company. Raise problems with solutions, solve them end-to-end, and never be a bystander.

• Ship, measure, go again. A button today, a workflow tomorrow. More iterations beat better planning. We're precise at pace, not reckless.

• Live in clinicians' reality. Not the ideal workflow, the twenty-patients-before-lunch actual one. We build for exhausted humans, and we'd better be decent ones while we do it.

Why Heidi?

You’ll join a team focused on real-world impact over imaginary valuations and glossy PR. We live and breathe the challenges of modern health systems, and are laser-focused on exacting the change we’d like to see. We’re medicos, engineers, builders, and designers who’ve felt the moral and practical toll of what non-care feels like. True A-players progress extremely fast here. The nature of the scale-up game is

demanding, but we value sustainable performance and mental health. You're

trusted to perform, and you set your schedule. We operate on outcomes > inputs,

not process theatre. We all take the bins out, metaphorically and literally.

Building what we’re building isn’t always easy. But we didn’t choose easy, we chose to build something that actually matters. We hold ourselves to a higher standard because healthcare demands it. If you join Heidi, you recognise that the deeper question isn’t whether AI can solve the global healthcare crisis, but whose hands will shape it. The work is hard, but you will trust and admire the people you work beside, and rest easy knowing you’re doing the defining work of your career.

We take care of you.

We offer a $1,000 annual learning and development budget, a $150/month health and wellness allowance, a $500 home office budget, 26 weeks paid primary parental leave and 18 weeks paid secondary parental leave, fertility support up to $10,000, four weeks of work from anywhere per year, and serious equity.

We chose to open-source our benefits hub https://heidihealth.notion.site/Heidi-s-Benefits-Hub-6c7ca630286e82f694058141ca6dad08, if you care to take a peek.