Release Manager

Key Responsibilities

Release & Environment Management

• Manage release-related activities across PLM environments, including production,

pre-production, training, migration, test, and lower environments.

• Plan and coordinate cloning activities from production to lower environments as per

project and release requirements.

• Support upgrade-related activities, patch updates, and environment readiness for

OnePLM and GPH servers.

• Coordinate release planning with Tech, Infra, AMS, Migration, Rollouts, and other

involved teams based on release scope and business timelines.

• Maintain and update release planning details, dependencies, and related work items

in Azure Boards. 

Server Validation & Weekend Release Support

• Support weekend production release and IT patch weekend activities, including

downtime communication, server restart coordination, and post-restart validations.

• Prepare and share downtime notifications with Business Units and relevant

stakeholders.

• Provide required KB notes or restart instructions to the IT team for planned server

reboot activities.

• Validate all PLM servers after restart by checking application availability, services,

login access, integrations, and overall environment health.

• Perform manual service restarts, cache clearing, and basic corrective actions

wherever required during validations.

• Capture validation evidence such as screenshots and Excel-based validation results

and upload them to the shared location for review by POs and managers. 

 Database, Data Refresh & Infrastructure Coordination

• Coordinate with IT and IM teams for database sync, data refresh, server space,

network, login, slowness, and training environment issues.

• Raise and follow up on required tickets for data refresh, infrastructure issues, server-

related requests, and vulnerability fixes.

• Work with the IM team for space, network, and environment-related issues

impacting PLM servers.

• Coordinate with the Citrix team for release-related deployments involving JAR files,

DLLs, and other application components across business units. 

Application & Technical Support

• Support Teamcenter-related server activities, including installation, upgrade

assistance, and environment readiness based on release or project requirements.

• Support CAD-related installations and upgrades on servers as per instructions from

the respective application or technical teams.

• Assist with build automation and pipeline-related requirements in Azure by

coordinating with relevant teams and installing required components where needed.

• Provide server-related inputs and support for log streaming or Logstash-related

activities, including deployment support and basic validation. 

Vulnerability & Compliance Support

• Raise tickets and coordinate with IT teams for vulnerability fixes related to the PLM

server landscape.

• Follow up on vulnerability remediation activities and ensure required fixes are tracked

and progressed. 

Stakeholder & Process Coordination

• Coordinate with Product Owners, Tech, Infra, AMS, Migration, Rollout, IT, IM, Citrix,

and other internal teams for release and environment-related activities.

• Route direct customer or business user queries through the appropriate

AMS/support process and help internal teams with server-side requirements when

needed.

• Create user stories or work items for release-related activities and inform relevant

teams in advance for planning and execution.

• Ensure proper communication, planning, and coordination during major releases,

patch weekends, data refreshes, and environment changes.