Relationship Officer - SBE Small Business Enterprise

We are looking for a motivated and experienced Sales Team Leader to drive vehicle finance business, specifically in the Commercial Vehicle (CV), Construction Equipment (CE), and Multi-Utility Vehicle (MUV) segments. The role involves leading a team of Direct Sales Team (DST) members, managing dealer and manufacturer relationships, and ensuring smooth loan processing and disbursement. The ideal candidate will have a strong understanding of vehicle financing, excellent customer orientation, and the ability to manage both direct and indirect sales channels. The role also includes handling post-disbursement documentation, managing early-stage delinquencies, and coordinating with internal teams for seamless operations.

Responsibilities:

• Lead and guide a team of 5-7 DSTs to ensure productivity and performance.
• Interact with manufacturers, dealers, and sub-dealers in semi-urban and rural markets to source business.
• Establish tie-ups with channel partners and associates for sales programs.
• Develop and manage both direct and indirect sales teams.
• Coordinate with credit and operations teams for smooth loan application and disbursement processes.
• Follow up on infant delinquent cases and manage post-disbursement documents (PDDs).
• Drive business growth through catchment area marketing and customer engagement.
• Maintain strong relationships with customers and ensure high service standards.
• Monitor team productivity and provide training and support as needed.