Relationship Officer Business Accounts
AU Small Finance Bank · Not specified · onsite · Posted 44d ago
Undisclosed0–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Business Accounts
Office Location:
Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.
Primary Responsibilities:
- - Handle business account queries and resolve issues
- Cross-sell banking products (CASA, loans, insurance)
- Ensure customer satisfaction and retention
- Support branch operations and compliance
- Assist in account opening and documentation
Additional Responsibilities:
- - Participate in local marketing activities
- Generate leads for new accounts and services
- Maintain MIS and reports
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50%
- Institution tier: Tier 2 / Tier 3
Required Certification/s: NA
Required Training/s: Customer Service, Core Banking Systems
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales, Teller
- Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction score
- Product cross-sell ratio
- Account activation rate
- TAT adherence
- Compliance score
- Product cross-sell ratio
- Account activation rate
- TAT adherence
- Compliance score
Required Competencies: - Customer Orientation
- Communication Skills
- Sales Drive
- Attention to Detail
- Teamwork
- Communication Skills
- Sales Drive
- Attention to Detail
- Teamwork
Required Knowledge: - Banking products
- KYC norms
- Branch operations
- Core banking systems
- KYC norms
- Branch operations
- Core banking systems
Required Skills: - Interpersonal skills
- MS Office
- CRM usage
- Problem-solving
- MS Office
- CRM usage
- Problem-solving
Required abilities
- Physical: NA
- Other: Patience, Empathy
Work Environment Details: Branch-based, customer-facing
Specific requirements
- Travel: Minimal (local marketing)
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecustomer satisfactioncrmBanking ProductsBanking SystemsLoansLocal MarketingBankingCustomer OrientationCommunication SkillsCASAFinancial ServicescomplianceKYCfinanceBranch OperationsAccount Opening
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
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