Relationship Officer Business Accounts

Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Business Accounts

Office Location:

Position description: Responsible for managing business accounts, ensuring high service standards, cross-selling banking products, and supporting branch operations.

Primary Responsibilities

• - Handle business account queries and resolve issues
• Cross-sell banking products (CASA, loans, insurance)
• Ensure customer satisfaction and retention
• Support branch operations and compliance
• Assist in account opening and documentation
  
  

Additional Responsibilities

• - Participate in local marketing activities
• Generate leads for new accounts and services
• Maintain MIS and reports
  
  

Reporting Team

• Reporting Designation:
• Reporting Department:
  
  

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3
  
  

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Sales, Teller
• Years of experience: 2 to 5
  
  

Key Performance Indicators: - Customer satisfaction score

• Product cross-sell ratio
• Account activation rate
• TAT adherence
• Compliance score
  
  

Required Competencies: - Customer Orientation

• Communication Skills
• Sales Drive
• Attention to Detail
• Teamwork
  
  

Required Knowledge: - Banking products

• KYC norms
• Branch operations
• Core banking systems
  
  

Required Skills: - Interpersonal skills

• MS Office
• CRM usage
• Problem-solving
  
  

Required Abilities

• Physical: NA
• Other: Patience, Empathy
  
  

Work Environment Details: Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India
  
  

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: