MUMBAI · FULLTIME
Relationship Officer Branch Banking
AU Small Finance Bank
Mumbai · onsite · Posted 5d ago
Sourced from
Undisclosed3–6 yrsfulltimeMumbai
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Section · 01
About this role
Group Company: AU Small Finance Bank Limited
Designation: Relationship Officer Branch Banking
Office Location:
Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.
Primary Responsibilities:
- - Manage customer relationships
- Cross-sell banking products
- Achieve branch targets
- Ensure compliance with banking norms
- Handle customer queries and complaints
Additional Responsibilities:
- - Conduct market intelligence
- Support branch operations
- Participate in promotional campaigns
Reporting Team
- Reporting Designation:
- Reporting Department:
Educational qualifications preferred
- Category:
- Field specialization:
- Degree:
- Academic score: Minimum 50% throughout academics
- Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Banking Operations Training (preferred)
Required work experience
- Industry: Banking, Financial Services
- Role: Customer Service, Sales
- Years of experience: 2 to 5
Key Performance Indicators: - Customer satisfaction
- Cross-sell ratio
- Branch targets
- Compliance score
- Cross-sell ratio
- Branch targets
- Compliance score
Required Competencies: - Customer Centricity
- Communication
- Sales Orientation
- Problem Solving
- Communication
- Sales Orientation
- Problem Solving
Required Knowledge: - Banking products
- Regulatory norms
- Customer service principles
- Regulatory norms
- Customer service principles
Required Skills: - Relationship building
- Communication
- MS Office tools
- Problem-solving
- Communication
- MS Office tools
- Problem-solving
Required abilities
- Physical: NA
- Other: High adaptability
Work Environment Details: Branch-based role with regular customer interactions
Specific requirements
- Travel: Yes up to 20% of the time
- Vehicle: Two-Wheeler Vehicle
- Work Permit: Must be authorized to work in India
Other details
- Pay Rate: Fixed + Performance-based Incentives
- Contract Types: Full-time, Permanent
- Time Constraints: Standard banking hours
- Compliance Related: Adherence to RBI and internal policies
- Union Affiliation:
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer ServiceMarket Intelligencecustomer satisfactionBanking ProductsBranch BankingCustomer QueriesBankingoperationsFinancial Servicescompliancebanking operationsCustomer RelationshipsfinanceBranch Operations
Section · Company
About AU Small Finance Bank
AU Small Finance Bank
Banking
50.9k+
employees
1996
30 years old
Jaipur, Rajasthan
India
About
AU Small Finance Bank offer banking services such as personal banking, online banking, internet banking, business & corporate banking, insurance, loans, investments, retail banking & much more.
Industries
BankingFinancial Services
Employee ratings
14,223 reviews
3.8/ 5
Culture
3.6
Career growth
3.5
Work-life
3.7
Employees rate it well for
Work Culture1155Work Environment896Salary745Learning675Work Life Balance609
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