Relationship Manager

Key Responsibilities:

• Source and drive business for Vishwas Home Loans (HL) and Loan Against Property (LAP) products.
• Achieve business targets related to:
  • Loan disbursement volumes
  • Cross-sell products
  • Insurance sales
• Build and strengthen relationships with:
  • Kotak Bank branches
  • DSAs (Direct Selling Agents)
  • Builders and channel partners
• Ensure location and team productivity and achievement of sales goals.
• Maintain high customer satisfaction levels through NPS and service standards.
• Coordinate with Credit, Operations, Legal, and Technical teams for smooth loan processing.
• Drive cross-sell of CASA and Third Party Products (TPP).
• Ensure adherence to all internal policies, compliance, and regulatory guidelines.

Eligibility / Experience:

• Graduate in any discipline.
• Typically 1-3 years (or higher depending on grade) experience in:
  • Home Loans
  • LAP
  • Mortgage
  • Secured Lending
  • DSA / DST Channel Sales
• Strong relationship management and channel development skills.
• Knowledge of secured banking products preferred.

KRA Summary:

• Home Loan & LAP sourcing
• DSA/Builder/Branch channel management
• Disbursement achievement
• Cross-sell (CASA, Insurance, TPP)
• Portfolio quality & compliance
• Customer satisfaction (NPS)
• Stakeholder management across Credit, Ops & Legal