Relationship Manager

Profile Summary

A detail-oriented and customer-focused Relationship Manager with 1-2 years of experience in gold appraisal, valuation, and handling. Skilled in KYC compliance, addressing customer queries, and driving business growth through referrals and renewals. Proficient in coordinating loan approvals, enhancing brand visibility, and building strong customer relationships with excellent communication skills and mobility for on-ground support.

Job Title: Relationship Manager

Education: Bachelors degree required (Graduation)

Experience: 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.

Key Responsibilities:

• To ensure 100% right valuation - capturing right cartage, proper stone deduction, avoid/ prevent spurious/unacceptable ornaments.
• Adhering to high ethical standards and complying with all the laid down processes / policies of Rupeek - KYC adherence. Verify customers KYC & complete online registration.
• Coordinate with the Manager and stakeholder for loan approval.
• Ensure to bring in New Customers and maintain good relationships with existing customers for generating renewal & referral business.
• Resolving all customer doubts and questions while processing the loan.
• Participate in business development activities to improve the brand visibility of Rupeek Gold Loan in the catchment areas and to generate leads of prospective customers.

Skills & Persona:

• Graduate with 1-2 years of experience in Gold Appraisal, Valuation, Checking and Handling.
• Upto 30 years of age
• Excellent communication skills in the local language and elementary English
• 2 wheeler and Driving License is mandatory