Relationship Manager

Role & responsibilities

• Build and maintain strong relationships with prospective and existing customers.
• Understand customer requirements and recommend suitable residential or commercial properties.
• Handle customer inquiries through calls, emails, WhatsApp, and face-to-face meetings.
• Follow up with potential clients, nurture leads, and convert prospects into bookings.
• Coordinate and arrange property site visits and project presentations.
• Explain project details, pricing, payment plans, amenities, and available inventory to customers.
• Coordinate with the sales, CRM, accounts, and documentation teams to ensure smooth transactions.
• Maintain regular communication with customers regarding booking status, payment schedules, and project updates.
• Address customer queries, concerns, and complaints professionally and promptly.
• Maintain accurate customer records, follow-up details, and sales reports in the CRM system.
• Achieve assigned sales targets and customer relationship objectives.
• Ensure a high level of customer satisfaction and encourage referrals and repeat business.

Skills & Qualifications

• Graduate in any discipline; a degree in Business Administration or Marketing is preferred.
• 15 years of experience in real estate sales, customer relationship management, or client servicing.
• Excellent communication, negotiation, and interpersonal skills.
• Strong customer-handling and problem-solving abilities.
• Good knowledge of real estate projects, property documentation, and payment processes.
• Proficiency in MS Office, Excel, and CRM software.
• Ability to manage multiple clients, follow up consistently, and work under targets.
• Professional attitude, positive approach, and strong relationship-building skills.

Key Performance Indicators (KPIs)

• Lead follow-up and conversion rate.
• Number of site visits scheduled and completed.
• Sales bookings and revenue generated.
• Customer satisfaction and retention.
• Timely resolution of customer queries.
• Achievement of monthly and quarterly targets.