BENGALURU · FULLTIME
Relationship Manager
Mudrex
Bengaluru · onsite · Posted 4d ago
Sourced from
Undisclosed2–7 yrsfulltimeBengaluru
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Section · 01
About this role
Relationship Manager - Customer Success
Bangalore - Mudrex - Customer Success team
About Mudrex is one of Indias leading crypto trading and investment platforms, backed by Y Combinator and Nexus Venture Partners. We help users trade in digital assets through products built around simplicity, security, and trust. Our mission is to make crypto accessible, safe, and user-friendly for everyone.
About the role
Mudrex is hiring customer-focused and growth-oriented Relationship Managers to engage with users, improve platform adoption, support retention and reactivation, and drive long-term customer success.
This is a customer-facing role with a strong data orientation. You will use user-level information to make every conversation specific and useful. Your job is to help users stay active on the platform longer and grow their lifetime value.
What you will do
- Own a portfolio of assigned users across onboarding, retention, and reactivation touchpoints
- Conduct structured calls and follow-ups across calls, WhatsApp, and email
- Educate users on safer trading practices and Mudrexs products
- Prioritise effort based on user signals, focusing time where it matters most
- Maintain SLA on outreach, follow-ups, and ticket resolution. Document every interaction in the CRM
- Coordinate with product and CS teams to resolve user issues and share user feedback with the business team
- Understand user investment behaviour and trading patterns to make every conversation specific and useful
- Meet daily and monthly KPIs across calls, conversion, retention, reactivation, and revenue contribution
What we are looking for
- 2+ years in Relationship Management, Sales, or Customer Success. Crypto, fintech, or trading platform experience strongly preferred
- Strong communication in English and Hindi. Additional regional languages are a plus
- Comfortable working with data. You should be able to read user information and turn it into specific, actionable conversations
- Understanding of futures trading and risk concepts is a strong advantage
- High ownership, customer-first mindset, and the discipline to work calls and follow-ups consistently
- Ability to explain concepts in simple language
How success is measured
Connection rate and SLA adherence on outreach. User retention and reactivation rates within your assigned cohort. Call quality scored through weekly audits. Revenue contribution from your portfolio.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Call QualitycrmFuturesauditscustomer successSLAFintechOnboardingRelationship ManagerSalesTradingRelationship Management
Section · Company
About Mudrex
Mudrex
Financial Services
25
employees
2018
8 years old
Bangalore / Bengaluru, Karnataka
India
₹18.4L PA avg
Avg at Mudrex
About
Mudrex simplifies access to advanced trading solutions for individuals, offering algorithm-driven investment opportunities in financial markets.
Industries
Financial ServicesInternet
Employee ratings
10 reviews
3.3/ 5
Culture
3.1
Career growth
3.0
Work-life
3.3
Employees rate it well for
Compensation & Benefits35Work-Life Balance35
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