Relationship Manager

Company Description HDFC Bank is India's largest private sector bank, serving over 92 million customers with a wide range of financial products and services. With thousands of branches and ATMs across urban and rural India, the bank offers accessible solutions for individuals, MSMEs, and large corporations, including loans, payments, and wealth management. Following its merger with HDFC Ltd in 2023, HDFC Bank strengthened its leadership in housing finance and expanded its home loan offerings. The bank is committed to innovation and secure digital banking, while its CSR initiative, Parivartan, drives impact in education, healthcare, skills training, and sustainable livelihoods. HDFC Bank combines strong community focus with a mission to deliver world-class banking experiences.
Role Description The Relationship Manager is a full-time, on-site role based at Talcher Thermal Power Station Township. The role involves managing and growing a portfolio of retail and small business customers, ensuring high levels of service and satisfaction. Day-to-day responsibilities include understanding customer needs, recommending appropriate banking products such as accounts, loans, cards, and investment solutions, and supporting customers through the onboarding and documentation process. The Relationship Manager will proactively identify cross-selling and upselling opportunities, conduct regular follow-ups, and resolve customer queries in coordination with branch teams. The role also requires adherence to regulatory and internal compliance guidelines, accurate record-keeping, and contributing to branch-level business targets.
Qualifications

• Strong customer relationship management skills, including the ability to build trust, understand needs, and provide tailored solutions.
• Sales and business development capabilities, with experience in achieving targets and cross-selling banking or financial products.
• Excellent communication and interpersonal skills for engaging with diverse customers and collaborating with internal teams.
• Basic financial and banking knowledge, including familiarity with retail banking products, credit processes, and compliance requirements.
• Proficiency in using digital banking platforms, CRM tools, and standard office software.
• Bachelor's degree in Business, Finance, Commerce, or a related field; relevant experience in banking, NBFCs, or financial services is an advantage.
• Strong ethical standards, attention to detail, and a customer-first mindset, with the ability to work effectively in an on-site branch environment.