Relationship Manager

Company Description PBPartners is a brand of Policybazaar Insurance Brokers Private Limited, a composite insurance broker registered under number 742 and headquartered in Gurgaon, India. The company focuses on combining best-in-class insurance products with personalized, in-person customer assistance to create a smooth insurance journey. PBPartners works closely with partners and customers to simplify insurance selection, purchase, and servicing. As part of a well-established and regulated insurance brokerage, PBPartners offers a professional environment and opportunities to grow in the financial services and insurance domain.
Role Description The Relationship Manager role at PBPartners is a full-time, on-site position based in Indore. In this role, the Relationship Manager supports and manages partner relationships, ensuring that customers receive clear guidance and assistance throughout their insurance journey. Day-to-day responsibilities include engaging with partners and customers, explaining insurance products and services, supporting policy sales and renewals, and resolving queries in a timely and professional manner. The Relationship Manager also coordinates with internal teams, maintains accurate records of interactions, and provides feedback to improve processes and customer experience. This position requires consistent on-site presence to deliver in-person assistance and build strong, trust-based relationships.
Qualifications

• Strong interpersonal and communication skills, with the ability to explain insurance concepts clearly and build trust with partners and customers.
• Customer service and relationship management capabilities, including handling queries, resolving issues, and maintaining long-term engagement.
• Basic understanding of insurance or financial services, with willingness to learn product details, regulatory requirements, and internal processes.
• Organizational and time-management skills to manage multiple customer interactions, follow-ups, and documentation accurately.
• Proficiency in using common office and CRM tools for data entry, reporting, and communication.
• Ability to work on-site in Indore on a full-time schedule and collaborate effectively with local and cross-functional teams.
• Relevant education in business, finance, commerce, or a related field is preferred; prior experience in sales, insurance, or customer-facing roles is an advantage.