Relationship Manager

Job Purpose

Drive revenue growth and long-term retention by managing relationships with our with our existing customers. You will serve as the primary strategic contact, alignment engine, and trusted advisor to unlock mutual, sustainable value.

Key Responsibilities:

Consultative Sales & Discovery: Engage clients to understand workflows, uncover pain points, and match them with appropriate company solutions.

Relationship Building: Cultivate and maintain C-level or senior stakeholder relationships Banks, NBFCs, Insurance companies, and enterprise clients.

Account Management & Farming: Act as the primary point of contact for client accounts, driving retention, satisfaction, and cross-selling opportunities.

New Growth Opportunities : Work on new industry segments in identifying emerging market opportunities, and innovative business use cases.

Market Intelligence: Monitor regulatory changes, competitor shifts, and fintech trends to provide insights to internal product and leadership teams

Work closely with internal product and delivery teams to ensure customer success and long-term partnerships.

Cross-Functional Alignment: Collaborate with product, operations, and support teams to ensure seamless service delivery.

Qualifications & Experience

Education: Bachelor's degree required; MBA or PGDM from a reputable institution is highly preferred.

Experience: 5 to 8 years of corporate sales, account management, or client success experience.

Local Insight: Deep familiarity with the Mumbai corporate landscape and a strong local professional network.

Skills: Superior negotiation tactics, data-driven analytical thinking, and commanding presentation skills.