Relationship Manager

Overview:

Sales, Business development, Business expansion, Networking, Order processing, Interaction with Customers, Ensure Quotation processing, Customer inquiry handling, Identifying new market opportunities, Customer satisfaction, Close coordination with Business Managers, Customer Potential Mapping, Internal communication with Business Manager/ Segment Head, MIS.

Reports to: Business Manager

Qualification: BTech /BE in Electrical or Mechanical, Bachelor of Science (BSc), Diploma in Electrical or M Switchgears echanical / Any Graduate, 2-3 yrs work Experience, Relevant experience in Sales of Wires, Cables, , Solar, Lighting, Panels, Meters etc., Good communication skills.

Responsibilities & Duties:

Sales

• Accountable for maintaining and growing Sales of the company products.
• Accountable to successfully achieve assigned annual targets.
• Responsible to achieve monthly maximum incentives as per segment Sitara.
• Performance Monitoring Program of the Company.
• Responsible for increasing quotation conversation ratio.
• New Customer adding.
• Responsible to increase customer count and achieve targets.
• Accountable for expansion of VISL presence (new areas / locations)
• Responsible for Product Basket Sales
• Close coordination with Quotation, SO Processor and AMO team for timely response to the customers.
• Handle all customers enquiries and complaints.

Collection

• Responsible for timely collections of payments from customers.

After Sales Service

• Responsible for resolving customer complaints and ensure customer delight.
• Take regular feedback from customers regarding products and services offered by VISL.

Additional Skills:

• Strong crisis management and time management skills.
• Should be assertive and have an eye for detail.
• Ability to handle multiple tasks and work under pressure by meeting deadlines.

Preferred candidate profile