Relationship Manager

 Job Role:

Responsible for making outbound calls and regular follow up on leads assigned.

Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.

Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters

Explaining the product features in detail and how to use the packages.

Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.

Address all the issues / grievances of customers and provide the right customer experience.

Capture the insights from customer interactions and share it with the internal team.

Strictly adhere to the process requirements

 

 

 

SkillS

Functional

 

 Business Knowledge Process Knowledge

 Product Knowledge

 Customer Orientation

 Language skills English / Regional language

 Telemarketing / Selling Skills

 Basic computer skills MS Excel, Word

 

Behavioral

 

 Values Integrity / Honesty / Respect

 Communication Oral & Written skills / Listening

 Executive Presence

 Business / Telephone Etiquette

 Influencing Skills

 Empathy

 Self-driven / Initiative

 Ability to manage stress

 Willingness to learn