Relationship Manager

Matrimony.com Ltd is the largest and the most trusted matrimony brand in the world with employee strength of around 4000 associates in India and abroad. The service offering of the brand are in matchmaking and marriage related services through websites, mobile sites and mobile apps and is also complemented by 150+ company owned retail outlets. Its flagship products are BharatMatrimony, CommunityMatrimony and EliteMatrimony in the matchmaking business, with over 2.5 million active members availing these services.

The company is ISO 9001:2008 Certified and in its pre IPO stage and is expanding into a $ 54 billion marriage services market. Matrimony.com’s current offerings in the marriage services business are MatrimonyDirectory, MatrimonyPhotography and MatrimonyBazaar. Bharat Matrimony’s presence is also there in USA, Canada, UK, UAE, Singapore & Malaysia

Department Overview

Assisted Services is a personalized matchmaking service offering assistance to busy professionals or people who need assistance in their partner search. We have efficient Relationship Managers who find joy and pride in helping our members find their soul mates.

Role Overview

The Relationship Manager/Senior Relationship Manager is responsible for understanding customer requirements, meeting service metrics guidelines, retaining customers, converting prospects into Sales and assisting them in finding suitable partners.

Inhouse Sales & Service portfolio

Key Responsibilities

 Understanding the customer requirement accurately

 Helping customer find suitable profiles keeping in mind their requirements.

 Delivering quality service to paid members and working closely to maintain a good rapport with them

 Searching, screening, short listing, establishing contact, initiating meeting between members and creating success stories.

 Managing a set portfolio of customers with robust follow up

 Converting prospects into Sales (Renewals/Referrals etc.)

Skills and Competencies

 Excellent verbal & written communication, fluency in the regional language, proactiveness, listening skills, service orientation, Integrity.

 Punctuality & Presentation skills

 Emotional quotient, Persuasion Skills

 Ability to read/interact to understand the client requirements

Education and Experience

12th pass & 01 Years minimum experience in telesales Domain.

Stable candidate require.

Job Location

Salt Lake Sector V