Relationship Manager

Roles and Responsibilities:

• Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing

merchant accounts allocated by the company.

• Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and

success on the Petpooja platform.

• Build and maintain strong relationships with restaurant owners by advising them on market

trends, operational improvements, and VAS adoption.

• Act as the primary point of contact for client queries, providing timely solutions and

leveraging feedback to drive continuous improvement.

• Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS

adoption, demos, and client visits.

• Ensure merchants are well-informed on managing day-to-day operational challenges and

growing their businesses using Petpooja tools.

• Conduct promotional campaigns and local marketing initiatives to develop referrals and

expand Petpooja’s presence within the merchant network.

• Collaborate with internal teams to streamline sales processes, optimise reporting, and

identify areas for operational efficiency.

• Share market feedback and development inputs with relevant teams to support product and

service enhancements.

• Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of

customer service and satisfaction.

• Represent Petpooja professionally in the field, demonstrating the brand’s values and

commitment to customer success.

• Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants

to ensure their continued engagement with Petpooja.

Additional Qualification and Skills:

• Bachelor's degree is preferred .

Professional experience of 1-3 years in Sales.

• Problem-solving attitude
• Customer-oriented mindset
• Knowledge of customer relationship management (CRM) practices
• Influencing Skills
• Presentability is required
• Fluent in communication