Relationship Manager

About the Role

We are looking for a confident, customer-focused, and target-oriented Relationship Manager to join our Panvel clinic. The role involves managing patient relationships, converting leads into consultations and procedures, ensuring an excellent patient experience, and maintaining strong follow-up throughout the customer journey.

The ideal candidate should have excellent communication and interpersonal skills, a professional personality, and the ability to build trust with prospective and existing patients.

Key Responsibilities

• Handle incoming patient enquiries through calls, WhatsApp, walk-ins, and other channels.
• Understand patient requirements and provide appropriate information about clinic services.
• Convert enquiries and leads into consultation appointments and treatment procedures.
• Conduct regular follow-ups with prospective patients and maintain a healthy lead pipeline.
• Build strong and professional relationships with patients.
• Coordinate with doctors, clinical teams, and front-office staff to ensure a smooth patient journey.
• Explain treatment processes, packages, pricing, and applicable offers clearly to patients.
• Maintain accurate patient and lead information in the CRM/HRMS or designated system.
• Follow up with patients after consultations and assist them through the decision-making process.
• Achieve monthly targets related to appointments, conversions, revenue, and patient retention.
• Handle patient concerns professionally and coordinate with relevant teams for resolution.
• Maintain a high standard of customer service and clinic professionalism.
• Participate in local marketing activities, referral initiatives, and patient engagement programs when required.
• Prepare regular reports on leads, follow-ups, conversions, and pending cases.

Required Skills & Qualifications

• Bachelor's degree in any discipline preferred.
• 1-2 years of experience in relationship management, sales, business development, healthcare, hospitality, or a similar customer-facing role.
• Excellent verbal and written communication skills.
• Strong interpersonal and negotiation skills.
• Customer-centric and service-oriented approach.
• Ability to handle sales targets and work in a performance-driven environment.
• Good follow-up and lead management skills.
• Comfortable communicating with customers over phone, WhatsApp, and in person.
• Basic computer and CRM knowledge.
• Professional grooming and confident personality.
• Fluency in English, Hindi, and Kannada preferred.

What We Offer

• Competitive salary and performance-based incentives
• Growth opportunities within the organisation
• Professional and supportive work environment
• Exposure to healthcare sales and patient relationship management
• Opportunity to build a long-term career in a growing healthcare organisation