Relationship Manager-Working Capital

Job Title


Role Purpose Objective

• MSME vertical is a growing business for Ujjivan. The RelationshipManager will be an important position that will drive this business for the particular location.
• Focused customer acquisition of Working Capital - Fund Based NonFund Based customers for Facility amount up to Cr and drive business.
• Self-sourcing of potential customer. Conversion of Leads from Channel partners(DSA/Connector) and Ujjivan Staff referrals.
• Focus on Relationship building with clients through cross sell of CA,TD, Insurance, Salary accounts, BNB and drive transactions through Ujjivan
• Coordinated with team members for the disbursement and work effectively for achieving assigned business targets
• Portfolio management like renewal, interest servicing etc.

Size of the Role

Financial Size

• Monthly Business volume as per the business target. Productivity of around 1.5 - 2 Cr Monthly Fresh Limit set-up
• Timely Interest servicing, Regular Churning to prevent Delinquency
• Timely Renewal of existing customers, managing 20 - 40 customers

Non-Financial Size

• Coordination with Credit Manager for case approval and CAD and Operations for case disbursement.
• Maintains Daily sales report and sharing with supervisor.
• Maintains DSA tracker for pay-out processing

Key Duties Responsibilities of the Role

Business/Financials

• Daily/Weekly /Monthly monitoring of the accomplishment of targets according to the annual/monthly targets established for branches under his/her responsibility
• Implement, supervise and control effectiveness of commercial strategy to reach the productivity and growth targets established.

Customer (Both Internal External)

• Ensure customers are educated about all products/services offered by Ujjivan.
• Ensure lower customer attrition by providing different products as per customer requirement.
• Focus on lower TAT as per laid down standards.

Internal Process

• Monitor health of portfolio
• Ensure, supervise the correct implementation of the credit procedures including all the respective tools
• Discuss strategies and changes in terms of products, capacity building, procedures etc.

Innovation Learning

• Ensure adherence to training man-days/ mandatory training programs for self
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self

Location - Nagar,Ghaziabad,New Delhi,Faridabad,Meerut,Kota,Kishangarh,Jodhpur,Sonipat,Panipat,Karnal,Indore,Bhilwara,Bhopal,Dwarka,Udaipur,Rohini,Dehli,Janakpuri,Gurugram,Rudrapur,Agra,Jaipur,Dehradun