Relationship Manager - Wealth - Mumbai

Job Purpose
To build and maintain strong long term relationships with clients, identify new business opportunities, drive sales, and enhance overall client experience.

Job Responsibilities

Business and Functional Performance

• Ensure full adherence to measurable processes.
• Achieve targets across total income, net sales, new client acquisition, and liabilities growth.
• Track and monitor performance metrics and drive consistent business outcomes.

Customer Engagement and Hygiene

• Deliver products and solutions aligned to customer needs.
• Ensure all client groups are met once within three months.
• Maintain regular contact with all client groups every month.
• Review client portfolios along with Investment Advisors as required.
• Achieve minimum NPS score of 80 percent.

Sales Process Adherence

• Follow all operating processes for desk and sales.
• Ensure proper research and recommendation procedures.
• Maintain less than five percent deviation across RM and Senior RM activities.
• Resolve customer complaints within agreed timelines.
• Ensure no negative feedback in audits or product observations.

Compliance and Regulatory Guidelines

• Maintain 100 percent compliance across mandatory certifications including CIEL, AMFI, IRDA, PMS, and SIF.
• Ensure no pending risk profiler updates.
• Complete recommended fund declarations and avoid exceptions or deferrals.
• Respond to Staff Audit Alerts within defined timelines.

Product Mix and Delivery

• Deliver benchmark levels of product recommendations based on customer requirements.
• Focus on banking products across assets, new to bank clients, cards, and forex as key drivers.
• Enhance wallet share for liabilities through strong client engagement.

Self Development and Knowledge Building

• Perform essential activities each month for skill growth.
• Stay updated on functional and industry knowledge.
• Demonstrate positive leadership, guide team members, and build strong relationships.
• Maintain high levels of knowledge in equity and related areas.
• Focus on excellence, result orientation, planning, and continuous improvement.
• Set clear and achievable goals aligned with desk objectives and track progress regularly.