Relationship Manager - upselling

Role & responsibilities

Drive revenue growth by upselling Petpoojas Value-Added Services (VAS) to existing merchant accounts allocated by the company.

Actively pitch and promote Marketplace Services, enhancing the merchant’s experience and success on the Petpooja platform.

Build and maintain strong relationships with restaurant owners by advising them on market trends, operational improvements, and VAS adoption.

Act as the primary point of contact for client queries, providing timely solutions and leveraging feedback to drive continuous improvement.

Execute planned sales strategies to meet daily, weekly, and monthly targets across VAS adoption, demos, and client visits.

Ensure merchants are well-informed on managing day-to-day operational challenges and growing their businesses using Petpooja tools.

Conduct promotional campaigns and local marketing initiatives to develop referrals and expand Petpooja’s presence within the merchant network.

Collaborate with internal teams to streamline sales processes, optimise reporting, and identify areas for operational efficiency.

Share market feedback and development inputs with relevant teams to support product and service enhancements.

Utilise the correct escalation matrix to resolve any client issues, ensuring high standards of customer service and satisfaction.

Represent Petpooja professionally in the field, demonstrating the brand’s values and commitment to customer success.

Be proactive in identifying upselling opportunities and act as a trusted advisor to merchants to ensure their continued engagement with Petpooja.