Relationship Manager - SCF

Aditya Birla Group · Not specified · onsite · Posted 62d ago

Not disclosedFresherfulltimeSourced from Foundit

About a minute. You'll make an account on the way through.

About this role

Job Description

Key Result Areas	Supporting Actions
Undertake relationship management with channel partners	Establish and maintain strong relationships with channel partners. Provide regular training and support to enhance their product knowledge and selling skills. Monitor partner performance, provide feedback, and implement performance improvement plans when necessary.
Setup Business tracking process with channel partners	Create and share regular MIS tracking updates Tracking partner wise lead flows on daily basis
Manage Call centre funnel for channel partners	Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency Resolve customer queries and concerns on timely basis
Collaborate with internal teams and build on product knowledge	Collaborate with internal teams to resolve customer issues and improve processes Should have some knowledge of Policy and product to manage the role
Undertake Cross selling	Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers. Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.

Sourced from foundit

Skills

Cross SellingMIS trackingProduct KnowledgeRelationship Management

About Aditya Birla Group

Aditya Birla Group

Metals & Mining

227.5k+

employees

1857

169 years old

Mumbai, Maharashtra

India

About

Aditya Birla Group is a Fortune 500 global conglomerate. The company's businesses have grown into global powerhouses in a wide range of sectors metals, textiles, carbon black, telecom and cement.

Industries

Metals & MiningFinancial ServicesBuilding MaterialRetailTelecomChemicals

Employee ratings

2,383 reviews

4.1/ 5

Culture

3.9

Career growth

3.5

Work-life

4.0

Employees rate it well for

Work Culture191Salary167Senior Management152Work Life Balance146Job Security123

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Key Result Areas

Supporting Actions

Undertake relationship management with channel partners

Establish and maintain strong relationships with channel partners.
Provide regular training and support to enhance their product knowledge and selling skills.
Monitor partner performance, provide feedback, and implement performance improvement plans when necessary.

Setup Business tracking process with channel partners

Create and share regular MIS tracking updates
Tracking partner wise lead flows on daily basis

Manage Call centre funnel for channel partners

Manage Call centre team to ensure inbound / outbound calls are being handled with maximum efficiency
Resolve customer queries and concerns on timely basis

Collaborate with internal teams and build on product knowledge

Collaborate with internal teams to resolve customer issues and improve processes
Should have some knowledge of Policy and product to manage the role

Undertake Cross selling

Identify opportunities for cross-selling additional VAS and insurance products and services to Udyog Plus customers.
Implement cross-selling strategies and campaigns to increase customer engagement and drive revenue growth.