Relationship Manager - Premium Accounts

Key Responsibilities:

• Drive achievement of business targets across CASA, Fixed Deposits, Retail Assets (Home Loans, Auto Loans), and Fee-based products
• Develop and execute branch sales strategy, ensuring consistent growth in revenue and customer acquisition
• Lead, mentor, and monitor branch team performance, setting clear KPIs and driving productivity
• Promote cross-selling and upselling of banking products to enhance customer wallet share
• Ensure exceptional customer experience, handling escalations proactively and maintaining zero complaint benchmarks
• Maintain strict adherence to regulatory compliance, internal audits, and risk control policies
• Monitor and improve branch profitability, cost efficiency, and market share penetration
• Oversee day-to-day branch operations, including cash operations, service delivery, and infrastructure management
• Build strong local market presence through relationship management, networking, and business development initiatives
• Ensure proper documentation, KYC norms, and AML guidelines are followed across all processes
• Drive digital banking adoption and increase usage of alternate channels among customers
• Maintain high standards of operational discipline, security, and asset management