Relationship Manager Operations- Renewal & Persistency Contact Center

Role & responsibilities

• Specialize in Product Pitches and Scenario based Case Studies
• Work on assigned Renewal portfolio by calling customers over Telephone line, Video Calling and WhatsApp.
• Explain the benefits both in terms of gain and loss if policy continues/discontinues.
• Convince customer to pay via online mode, visit branch or setup an appointment.
• Maintain a high standard in conversation and quality of calls.
• Achieve daily KPIs on Spoken ratio, Promise to Pay and Follow-up.
• Enrich customer interactions through continuous training & upskilling.
• Get rewarded basis portfolios performance on Persistency, Renewals, S2S and S2R leads.
• High Value Premium Customer and Advisor Management

Preferred candidate profile

• Experience in Portfolio Management/ Cross Sell as it would be a right match with our domain/circumstances.
• Experience in enhancing the existing relationship with customers at time of renewals/Earlier, digital adoption for future premium payments at ease.