Relationship Manager - MNC

Role & responsibilities:

• Ensure we provide high-quality and professional services to clients while adhering to internal and external guidelines and regulations (Know-Your-Customer, Anti-Money Laundering, Sanctions, Compliance requirements etc.)

• Manage complex client requests with professionalism and agility to ensure client satisfaction and adherence to internal and external policies

• Support Head of MNC ISPL in the daily management of the team

• Proactively provide mentorship, training, and guidance to team members in order to nurture and support their growth 

• Provide guidance and training to team members on complex client interactions, service excellence, and relationship development 

• Actively manage team engagement to maintain stability and minimize turnover

• Manage recruiting and turnovers in partnership with HR function

• Develop and present Management Reporting on a regular basis to both ISPL and onshore Governance committees, highlighting team performance, risks and issues, and client satisfaction

• Design, promote, and implement innovation and enhancement initiatives to improve efficiency and quality

• Proactively monitor regulatory changes in partnership with Compliance and Conduct teams and update internal processes and procedures, including team training, to ensure regulatory adherence

• Ensure clients requirements/needs are managed professionally and efficiently, and within Service Level Agreement

• Ensure credit and risk management relating to credit requirements of clients are handled per the banks requirements

• Ensure close coordination and collaboration with relevant internal and external stakeholders, and maintain positive relationships with clients