Relationship Manager ( MBA Fresher)

Company Description NoBroker HR is part of NoBroker.com, India's first and only PropTech unicorn offering a brokerage-free property search platform that directly connects property owners with tenants and buyers. Founded in 2014 by alumni of IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker now serves millions of customers every month across major Indian cities. Backed by leading global investors and supported by a team of over 5,000 people, the company focuses on removing information asymmetry in real estate through technology-driven solutions. Its services span verified properties, rental agreements, home services, loans, and society management tools, creating a comprehensive ecosystem for modern urban living. NoBroker promotes a merit-based, high-growth work environment with strong learning opportunities and competitive compensation.
Role Description The Relationship Manager (MBA Fresher) role at NoBroker HR is a full-time, on-site position based in the Pune Division. This role involves engaging with customers to understand their real estate requirements, explaining platform features and services, and guiding them through the property search and transaction process. The Relationship Manager will manage customer queries, follow up on leads, and maintain strong, long-term relationships through regular communication and service support. The role also includes coordinating with internal teams to ensure smooth service delivery, tracking customer interactions in systems, and meeting defined performance and customer satisfaction targets. Candidates will work in a fast-paced environment, contributing to a customer-first culture and supporting NoBroker's brokerage-free value proposition.
Qualifications

• MBA or equivalent postgraduate degree, preferably with a focus on Marketing, Sales, or Operations.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with diverse customers.
• Customer relationship management capabilities, including handling inquiries, resolving concerns, and providing proactive support.
• Sales and negotiation skills to convert leads, promote services, and achieve performance targets.
• Analytical and problem-solving skills to understand customer needs, interpret data, and suggest appropriate solutions.
• Comfort with technology and digital platforms, including CRM tools, online communication channels, and basic MS Office.
• Ability to work in a high-energy, target-driven environment with a focus on service quality and ethical practices.
• Prior internship or project experience in real estate, financial services, or customer-facing roles is an advantage.